Complete transparency in how we operate, protect your data, and handle your orders.
📋 As per Consumer Protection Act, 2019 & E-Commerce Rules, 2020This policy applies to all purchases made on pahadiroots.com, operated by 5 Pahadi Roots (founded by Sudhir Chambail, New Delhi). Framed in compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
⏰ Report damaged, defective or wrong items within 48 hours of delivery with photo/video proof. We always make it right.
In accordance with hygiene, safety, and perishable goods exemptions under consumer protection laws, returns and exchanges are generally not permitted for edible items including honey, ghee, saffron, shilajit, teas, spices, and all other food products.
However, as a goodwill measure, we may consider return/refund requests for edible items on a case-to-case basis, subject to:
Our decision in these matters is taken in good faith and communicated transparently, without prejudice to your statutory rights under the Consumer Protection Act, 2019 or any other applicable law.
Returns are accepted for non-edible items (packaging, accessories, gift sets) where:
❌ The following will generally not be accepted for return or refund, except as required by applicable law:
| Payment Method | Refund To | Timeline |
|---|---|---|
| Online (UPI, Cards, Net Banking via Razorpay) | Original payment method | 7–10 business days after approval |
| COD / WhatsApp Order | UPI / Bank Transfer | 7–10 business days after approval |
Shipping and handling charges are non-refundable unless the return is due to our error.
⚠️ If packaging appears tampered or damaged at delivery, refuse to accept it and contact us immediately on WhatsApp with your order number. We will arrange a replacement or refund at no extra cost.
In compliance with Consumer Protection (E-Commerce) Rules, 2020, you may contact us for any grievance. We acknowledge complaints within 48 hours and resolve them within a reasonable timeframe.
Grievance Contact: support@pahadiroots.com · WhatsApp: +91 98999 84895
⚕️ The products listed on pahadiroots.com are not intended to diagnose, treat, cure, or prevent any disease. Not a substitute for professional medical advice.
Reach us within 48 hours of delivery — we respond fast
🎉 Free shipping on all orders above ₹799 · Flat ₹99 on orders below ₹799 · Pan India delivery
| Stage | Time |
|---|---|
| Order processing & confirmation | 1–2 business days |
| Dispatch to courier | Within 2 business days |
| Delivery — Metro cities | 3–5 business days after dispatch |
| Delivery — Non-metro / remote areas | 7–12 business days after dispatch |
We ship Monday–Saturday. Sundays and public holidays are excluded from business days.
We deliver Pan India — all 28 states and 8 Union Territories. Our Himalayan products travel from the mountains directly to your doorstep.
Allow up to 48 hours for tracking to activate after dispatch notification.
If delayed beyond the expected window, contact us with your order number. If a shipment is confirmed lost in transit, we will either resend the order (if in stock) or issue a full refund.
If you refuse a prepaid order, we arrange one re-attempt. If not possible, the order is cancelled and refunded after deducting RTO (return to origin) charges within 24–48 hours of the package reaching our facility.
⚠️ If packaging appears tampered or damaged, refuse the delivery and WhatsApp us immediately at +91 98999 84895 with your order number. We will arrange a replacement or refund.
Raise the complaint within 48 hours of the status update. Complaints raised after 48 hours may be difficult to resolve due to courier partner limitations.
ℹ️ 5 Pahadi Roots is not responsible for delays caused by courier partners, natural disasters, strikes, government restrictions, or events beyond our reasonable control.
We respond within 24 hours on all working days
Last updated: March 2026 · Effective immediately upon use of pahadiroots.com
This website is operated by 5 Pahadi Roots (founded by Sudhir Chambail, New Delhi, India — "we", "us", "our"). By visiting pahadiroots.com or placing an order, you agree to be bound by these Terms of Service and all policies referenced herein, including our Return, Shipping, and Privacy policies.
If you do not agree to all terms, please do not use this website or our services. These terms apply to all users — browsers, customers, and visitors.
⚠️ You must be 18 years or older, or have parental/guardian consent, to create an account and place orders on this website. By placing an order, you confirm you meet this requirement or have such consent.
All content on pahadiroots.com — text, images, logo, brand name, product descriptions, and design — is the intellectual property of 5 Pahadi Roots. Unauthorised reproduction, duplication, or commercial use without written permission is strictly prohibited.
You are prohibited from using this website for:
Website / Digital Service: Our website and digital services are provided "as is" and "as available" without warranties of uninterrupted or error-free access. We do not guarantee that the website will always be available, secure, or free of technical errors.
Physical Products — Limited Quality Warranty: We warrant that all products dispatched from our facility are:
This warranty does NOT cover:
⚠️ Natural products may exhibit batch-to-batch variation in colour, viscosity, crystallisation, and aroma. This is a sign of authenticity — not a defect. Raw honey crystallises naturally. A2 ghee may be grainy in winter. Saffron shade varies by harvest. These characteristics do not constitute grounds for return.
To the maximum extent permitted by Indian law including the Consumer Protection Act 2019, 5 Pahadi Roots shall not be liable for any indirect, incidental, or consequential damages arising from use of our website or digital services. Liability for physical products is governed by applicable consumer law.
You agree to indemnify and hold harmless 5 Pahadi Roots and its founder, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, violation of any law, or infringement of any third-party rights.
We strive to keep product descriptions, pricing, and availability accurate. However, errors may occasionally occur. We reserve the right to correct typographical errors, pricing mistakes, or inaccuracies and to cancel any order if information was incorrect — with a full refund. No specified update date on this site implies all information has been recently reviewed.
If you send us reviews, suggestions, contest entries, or other creative material, you grant 5 Pahadi Roots the right to use, publish, translate, or distribute such content without compensation or obligation of confidentiality. You agree your submissions will not violate any third-party rights or contain unlawful content. We take no responsibility for third-party submissions.
We may provide access to third-party tools (analytics, payment gateways, logistics APIs) on an "as is" and "as available" basis without warranty. Use of such tools is at your own risk — review their terms before use.
If any provision of these Terms is found to be unlawful or unenforceable, it shall be severed from the rest — the remaining Terms remain fully valid and enforceable.
We reserve the right to terminate your access to this website at any time, without notice, if you breach these Terms. Obligations incurred before termination remain in effect.
These Terms, together with our Returns, Shipping, and Privacy policies, constitute the entire agreement between you and 5 Pahadi Roots regarding your use of this website and supersede all prior communications or agreements.
We reserve the right to update these Terms at any time. Updated versions will be published on this page with the revision date. Continued use of our website after changes constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Questions about these Terms? Contact: support@pahadiroots.com · WhatsApp: +91 98999 84895
⚕️ Medical Disclaimer: The products listed on pahadiroots.com are not intended to diagnose, treat, cure, or prevent any disease. Information on this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician before using any supplement or health product.
Last updated: March 2026 · 5 Pahadi Roots, New Delhi, India
We are committed to safeguarding the privacy of our website visitors and customers. This policy explains what personal data we collect, how we use it, and your rights. By using pahadiroots.com and agreeing to this policy, you consent to our data practices as described below.
We use session cookies (cleared when browser closes) and persistent cookies (stored until expiry) to:
You may reject cookies via browser settings, though this may affect website functionality. Our payment provider Razorpay may also set cookies — see Razorpay's Privacy Policy.
Your data is stored on Supabase (SOC 2 Type II compliant), behind firewall-protected, password-secured servers. All payment transactions are encrypted via Razorpay's PCI-DSS compliant gateway using SSL technology.
⚠️ Internet data transmission is inherently not 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security. Keep your password confidential — we will never ask for it.
Data may be stored and processed in countries where our infrastructure partners (Supabase, Vercel) operate, which may include the United States and European Union. By using our website, you consent to such transfers in accordance with this policy. You may withdraw this consent at any time by contacting us at support@pahadiroots.com, after which we will delete your personal data within 30 days, subject to legal retention requirements.
To exercise any right: support@pahadiroots.com
Our website may contain links to third-party sites. We are not responsible for their privacy practices — review their policies before sharing personal information.
We may update this Privacy Policy from time to time. Updated versions will be posted on this page. We may notify you of significant changes via email.
5 Pahadi Roots · New Delhi, India
📧 support@pahadiroots.com
💬 WhatsApp: +91 98999 84895
We respond within 24 hours on all working days